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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Communicate effectively with fire safety system clients and other stakeholders
   • Determine documentation requirements of clients and otherstakeholders
   • Access information from appropriate sources and interpret compliance requirements in accordance with relevant standards, codes and legislative requirements
   • Communicate with clients and other stakeholders in a clear, accurate and appropriate manner and in accordance with enterprise and regulatory requirements
   • Produce reports for clients and other stakeholders in a timely and appropriate manner
   • Facilitate meetings with clients and other stakeholders
2. Communicate effectively with others in the workplace
   • Respond to requests from clients and otherstakeholders in a prompt and positive manner
   • Resolve conflict between clients and otherstakeholders by negotiation in accordance with regulatory requirements and workplace practices
3. Maintain workplace records and client documentation
   • Complete records and other workplace documentation accurately and legibly in accordance with client requirements
   • Ensure completed client records comply with relevant standards, codes and legislative requirements

Required Skills

Refer to Evidence Guide

Evidence Required

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit Assessment must confirm sufficient ability to use appropriate skills and knowledge to communicate effectively with fire safety system personnel Assessment of performance should be conducted within an agreed timeframe covering all categories within the range statement applicable to normal work requirements

Critical aspects of competency

Communicate effectively with fire safety system clients and other stakeholders to determine documentation requirements and to ensure that regulatory client and other stakeholder requirements are addressed

Access information from appropriate sources and ensure compliance with relevant standards codes and legislative requirements

Communicate technical information and details of fire safety system documentation effectively to clients and other stakeholders by verbal written or appropriate electronic medium

Communicate effectively with others in the workplace and apply appropriate conflict resolution techniques to resolve issues of conflict

Facilitate meetings with clients and other stakeholders

Record store securely maintain and update client and other stakeholder data and documentation in accordance with relevant standards codes legislative requirements and workplace procedures

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements embedded in performance include those listed below

Principles of the communication process

Type and content of relevant standards codes and legislative requirements applicable to the inspection and compliance of fire safety system and associated fire safety subsystems

How to source and access documentation required to meet the requirements of the relevant standards codes and legislation

Impact of the relevant standards codes and legislative requirements on the client and other stakeholder data and documentation

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These include the following

Active listening techniques

Verbal communication with clients and stakeholders

Facilitating meetings

Effectively presenting information

Asking questions to clarify understanding and to lead discussion to determine client and other stakeholder concerns

Conflict resolution techniques

Producing accurate and legible reports and other forms of written communication

Effective telephone techniques

Recording and storing information

Organising collecting and collating information

Basic wordprocessing skills

Sourcing and recording feedback provided by others in the workplace

Responding to requests from clients and other stakeholders

Recording and securing storage of client and other stakeholder data and documentation

Language literacy and numeracy skills necessary to process written and verbal information and perform basic calculations related to the job

Other units of competency that could be assessed with this unit

This unit of competency can be assessed on its own or in conjunction with any practical unit

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and be observed by the assessor

The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this unit of competency

	Perform the process			Perform and administer the process		Perform administer and design the process
How can communication of ideas and information be applied						Discuss the requirements of fire safety systems and associated fire safety subsystems with clients and other stakeholders Facilitate meetings with and produce reports for clients and other stakeholders Respond to requests from clients and other stakeholders in the workplace
How can information be collected analysed and organised						Collect information from a variety of sources Interpret information to ensure that communication with clients and other stakeholders is effective and accurate Record accurately and efficiently client information and maintain and update in accordance with relevant standards codes legislation and workplace requirements
How are activities planned and organised						Plan and organise formal and informal contact with clients and other stakeholders
How can teamwork be applied						Apply effective communication techniques to ensure working in teams is efficient and pivotal to achieving a harmonious working environment
How can the use of mathematical ideas and techniques be applied						Not relevant to this unit
How can problemsolving skills be applied						Discuss problems and solutions with contacts who have relevant practical experience Resolve issues of conflict between clients and other stakeholders
How can the use of technology be applied						Access and communicate information to clients and other stakeholders using appropriate technology such as email Record store securely maintain and update client and other stakeholder data and documentation using appropriate technology such as personal computers and database systems

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Range Statement

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that may be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.

Appropriate sources may include:

Australian Communications Authority - cabling provider rules

Australian Dangerous Goods Code

Australian Standards

Building Code of Australia

building surveyor requirements

clients and other stakeholders

dispensations from fire and other regulatory authorities

enterprise operating procedures

federal/state/territory/local government authority legislation and regulations, including:

state or territory building legislation and regulations

state or territory environmental regulations

state or territory fire service legislation and regulations

industry codes of practice

international fire system and equipment standards

plumbing codes

product manufacturer's technical manuals and data sheets

updates and interpretations of the Building Code of Australia

workplace codes of practice.

Clients and other stakeholders may include:

agents/agent representatives

builders

building architects

building owners/occupiers

building surveyors

federal/state/territory/local government authorities

fire and other regulatory authorities

fire engineers

fire safety system designers

fire safety system installers

industry associations

maintenance providers

other appropriate bodies or organisations

project managers/site managers.

Communicating in an appropriate manner may include:

company message pads

completion of pre-drafted templates

email

formal and informal reports

memorandums

verbal communication with written follow-up.

Methods of documenting, recording and storing client data may include:

client invoicing

computer files and online data

daily work planner

hard copy client history files

project documentation and workplace documentation.

Relevant standards, codes and legislative requirements may include:

Australian Communications Authority - cabling provider rules

Australian Dangerous Goods Code

Australian Standards

Building Code of Australia

building surveyor requirements

client and other stakeholder requirements

dispensations from fire and other regulatory authorities

enterprise operating procedures

federal/state/territory/local government authority legislation and regulations, including:

state or territory building legislation and regulations

state or territory environmental regulations

state or territory fire service legislation and regulations

industry codes of practice

international fire system and equipment standards

plumbing codes

product manufacturer's technical manuals and data sheets

updates and interpretations of the Building Code of Australia

workplace codes of practice.

Types of client records may include:

computer files and online data

hard copy client history files.

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